Last Updated: August 2026
Al Saraya respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
Depending on how you interact with our website, we may collect information such as:
Name
Email address
Phone number
Information submitted through contact or enquiry forms
Reservation or booking information
Feedback, enquiries, or communications you send to us
Technical information such as IP address, browser type, device information, and website usage data
Information collected through cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
We may use your personal information to:
Respond to enquiries and requests.
Process restaurant reservations or other requests.
Provide information about our restaurants, brands, products, and services.
Communicate with you regarding your enquiries, bookings, or interactions with us.
Improve our website, services, and customer experience.
Understand website usage and improve website performance.
Send marketing communications where permitted by applicable law and where required, with your consent.
Protect the security and integrity of our website and services.
Comply with applicable legal and regulatory requirements.
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website, and enhance the overall user experience.
Cookies may collect information such as browser type, pages visited, approximate location, and interaction with the website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
Al Saraya does not sell or rent your personal information.
We may share personal information with trusted service providers and business partners where necessary to operate our website, process bookings, provide services, communicate with customers, or perform other legitimate business functions.
We may also disclose information where required by law, legal proceedings, regulatory authorities, or to protect the rights, safety, and security of Al Saraya, our customers, employees, or others.
Our website may use third-party services such as reservation platforms, analytics providers, payment providers, social media platforms, hosting providers, or other technology services.
These third parties may process information in accordance with their own privacy policies and applicable laws.
We encourage users to review the privacy policies of third-party services they interact with.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, and enforce our agreements.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Depending on applicable UAE laws and regulations, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
You may also have the right to object to or restrict certain processing activities where applicable.
Requests may be subject to applicable legal requirements and reasonable verification procedures.
Where permitted by applicable law, we may send you information about Al Saraya, our restaurant brands, events, promotions, or special offers.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
Our website may contain links to websites or services operated by third parties.
Al Saraya is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updates will be published on this page with a revised “Last Updated” date.
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact Al Saraya through the contact details provided on our website.
